Three risks to manage
Overload
AI can increase workload as well as reduce it. Researchers at the University of California, Berkeley, spent eight months studying one organisation and found staff taking on more tasks in parallel and spending more time reviewing AI output. Research by BCG found that 14% of AI users reported mental fatigue from overseeing AI, which the researchers called "brain fry". Those affected were more likely to consider leaving.
Checking burden
AI reduces the time it takes to write, but not the time it takes to check. Unless authors check their own work, that time passes to the reader. Research by Stanford University and BetterUp found that people spend nearly two hours, on average, dealing with each piece of workslop they receive. Managers carry much of this burden, because they are accountable for the outcome and spotting errors often requires experience.
Cognitive atrophy
Skills that are not used weaken over time. Research by Microsoft and Carnegie Mellon University, involving 319 knowledge workers, found that people who placed more trust in AI applied less critical thinking, while those confident in their own expertise applied more. The risk is greatest for less experienced staff, who may not yet have built the judgement that AI can appear to replace.